Customer Service

    Business Hours
    Monday through Friday from 8:00 a.m. to 5:00 p.m. Saturday 10:00 a.m. to 2:00 p.m. Central Standard time. Closed on Sundays and Holidays.

    Email
    Phone: 662-449-0956
    Fax: 1-866-374-9547

     

    Privacy Policy



    Payment & Shipping

    Payment must be made in US funds ONLY.
    FOR INTERNATIONAL ORDERS CALL OR EMAIL  
    INTERNATIONAL ORDERS PayPal or BANK TRANSFER ONLY!!!
    Our secure checkout will calculate your order total and give you the choice to pay via  PayPal, Credit Card, or
    Order by Certified Check/Money Order through Postal Mail. When mailing payment, make sure to include a copy of the Order Confirmation page.

    Payment via Credit Card: Once we receive your online or phone order for credit card purchases we email you an invoice with ordered parts and the total $ amount owed.

    Sales tax (7.00%) must be charged to Mississippi customers.

    Shipping
    Orders normally ship within 1-7 business days after payment is received. There are exceptions (Chopper Kits, wide tire kits, wheels and other  Special Order items) where the order may take up 3 to 4 weeks to ship. Shipping cost for an item is determined by your postal code, weight & box size. We ship to the US, FPO/APOs & International. International duties are PAID BY THE BUYER & ARE NOT INCLUDED!

    When your order is shipped, you will receive an email with your tracking number. PLEASE CHECK YOUR SPAM FOLDER IN CASE ANY OF OUR COMMUNICATIONS ACCIDENTALLY GO THERE. Orders normally take 3-5 days to arrive after they are shipped. International orders can take anywhere from 5-7 days to arrive.

    General Merchandise Return Policy

     Restocking fee of 25%.

    NO RETURNS on Handle Bars or Electrical

    If for any reason you are not completely satisfied with our products we will be happy to give you a prompt refund, credit or exchange (see note below for special ordered goods) ONCE ALL OF THE FOLLOWING CONDITIONS ARE MET.

    You have up to 7 days after receipt of your merchandise to contact Chopper Supply LLC for Return Merchandise Authorization number (RMA#) to return the product(s) for a full refund, less restocking fee, less all freight.

    ALL RETURNS MUST BE ACCOMPANIED BY A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#) issued only by a customer service agent at Chopper Supply LLC. Email sales@Chopper-Kit-Usa.com to request a Return Merchandise Authorization number (RMA#).

    Return your purchase to Chopper Supply LLC,4441 McCracken RD, Hernando, MS 38632, freight prepaid within 10 days of receiving your Return Merchandise Authorization Number (RMA#).

    Include your RMA# on the outside of all packages to be returned.

    The product must be in "like new condition" and in its original packaging with all paper work included.

    Package the returned items properly when shipping merchandise back to us, please wrap the part(s), place in a sturdy box and secure with tape. Do not leave the part(s) loose in the package. Parts scratched or damaged in return shipping due to inadequate packaging will not be accepted.

    NOTE: Return policy for special order items will be subject to the discretion of Chopper Supply LLC. Each instance will be taken on an individual basis.
     

    Disclaimer & Warranties

    CONTENTS: Chopper Supply LLC believes the contents and specifications of our listings to be correct. We assume no liability for any errors in listings, specifications, part numbers, prices or model applications. We reserve the right to change specifications, product descriptions, product quality, pricing and application at any time without notice and without further obligation.

    LIMITED WARRANTY: Goods distributed by Chopper Supply LLC are warranted only to the extent of the original manufacturer's warranties and Chopper Supply LLC shall have no obligation with respect to any claims or obligations arising as a result of any such warranties. All items carry a 30-day warranty for parts only, no labor. IMPROPER CARE OR MISUSE: Chopper Supply LLC shall have no obligation hereunder in the event the goods have been modified by any other person or organization, or where the goods become defective in whole or part as a result of improper installation, improper maintenance, improper use, abnormal operation or any other misuse or mistreatment of the goods.

    EXHAUSTS SYSTEMS: Exhaust systems are warranted for manufacturing defects only. However, there is no warranty on exhaust pipes and mufflers with regard to any discoloration. Discoloration, (blueing) is caused by tuning characteristics, exhaust timing, carburetor jetting, overheating, etc. and is not caused by defective manufacturing.

    DISCLAIMERS OF WARRANTIES: The warranties contained herein are expressly in lieu of any other expressed or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, or any other obligations on the part of Chopper Supply LLC. Any models, drawings, plans, affirmations of fact, promises or other communications by Chopper Supply LLC with reference to the performance of the Goods are solely for the convenience of the Customer and shall not in any way modify the expressed warranties and disclaimers set forth herein. No agent or other party is authorized to make any warranties on behalf of Chopper Supply LLC, or to assume for Chopper Supply LLC any other liability in connection with the Goods.

    CONSEQUENTIAL DAMAGES: Chopper Supply LLC shall not be liable for any consequential or incidental damages arising from the breach of any warranties, the failure to deliver, delay in delivery, delivery in non-conforming condition, or for any other breach of contract or duty between Chopper Supply LLC and the Customer.

     

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    Disclaimer - Chopper Kits USA.com does not represent any motorcycle manufacturer and is not an appointed dealer for any motorcycle manufacturer. Chopper Kits USA.com acknowledges all manufacturers trade names, trade marks and brands which appear on this web site and these are used for reference only.